A.R. LINGAD

My Story

My Journey

     Looking back, it's fascinating to see how my path to becoming a Business Analyst has been woven through a tapestry of diverse experiences. It's a testament to the fact that business analysis isn't just a role, it's a mindset – a way of approaching challenges, identifying opportunities, and driving improvement. And while I may officially be a Business Analyst now, the truth is, I've been one all along.

    It all began in the bustling world of customer service, where I honed my communication and problem-solving skills as a Call Center Agent in the Philippines. This experience instilled in me the importance of active listening, empathy, and finding solutions that meet customer needs. Even then, I was analyzing customer interactions, identifying pain points, and using data, albeit anecdotal, to inform better service delivery.

     My career then took me to Kuwait, where I meticulously managed documents as a Document Controller for Hyundai E & C. This role demanded a keen eye for detail, a systematic approach to organization, and the ability to identify and mitigate potential risks. I was analyzing workflows, ensuring compliance, and streamlining processes to improve efficiency—all essential skills for a successful Business Analyst.

     Seeking new challenges, I ventured into the fast-paced world of food service in Singapore. As an Assistant Restaurant Manager at McDonald's and later a Restaurant Supervisor at Fish & Co., I was immersed in operational efficiency. I analyzed customer flow, optimized seating arrangements, and streamlined order fulfillment processes to enhance the customer experience and maximize profitability. These experiences taught me the importance of efficiency, clear communication, and creating a positive work environment. Essentially, I was conducting operational analysis and process improvement, even if I didn't have the formal title.

     Returning to the Philippines, I delved back into the tech world as a Technical Support Specialist at Teletech. Here, my analytical skills were put to the test as I diagnosed technical issues, identified root causes, and developed solutions. This role reignited my passion for problem-solving and deepened my understanding of technology, which would prove invaluable in my later roles. I was gathering data, analyzing trends, and communicating effectively with both technical and non-technical audiences—all hallmarks of a skilled Business Analyst.

     My journey then led me to Saudi Arabia, where I took on the challenge of training and developing teams as an Operations Field Trainer for Dunkin Donuts. In this role, I analyzed training needs, designed effective learning programs, and evaluated their impact. I was facilitating knowledge transfer, driving performance improvement, and ensuring alignment with organizational goals. This experience honed my leadership skills, ability to communicate effectively across cultures, and passion for fostering growth in others. During my tenure, I established a comprehensive training evaluation system that improved operational alignment across the country, created training centers in five regions, and developed the first comprehensive training manual to standardize and enhance employee development programs. I also spearheaded data-driven initiatives to optimize employee productivity, designed tailored development plans to address skill gaps, and collaborated with senior management on strategic planning and forecasting.

     Then, I landed in the dynamic world of product management. As an Associate Product Manager for TD SYNNEX under the Concentrix umbrella company, I collaborated with cross-functional teams across the U.S., Canada, and the Philippines. This role broadened my understanding of the product development lifecycle, market analysis, and strategic planning. It was here that my analytical skills truly flourished as I learned and get hands on to gather and interpret data, identify market trends, and translate user needs into product requirements. I managed a vendor and achieved a revenue growth from 200,000 CAD to 1.5 million CAD by implementing effective product management strategies. I also led the management of other IT product lines and oversaw the Canadian team, expanding it from 3 to 7 members, and successfully managed security vendors, driving team performance and achieving an average monthly sales and revenue of 20 million CAD for the whole organization bringing in sales and revenue year after year.

     Finally, I've come full circle, embracing my role as a Business Analyst at Barbeques Galore, working with MicroSourcing to support operations in Australia and the Philippines. I'm leveraging my diverse experiences and analytical mindset to optimize processes, improve efficiency, and enhance customer satisfaction. I'm excited to be part of a team that's passionate about delivering exceptional outdoor cooking experiences. In my current role, I developed an Excel-VBA-based reporting tool that reduced manual effort by 80% and significantly reduced logistics costs through workflow optimization, analysis, and recommendations.

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My Values and Beliefs

Throughout my diverse career journey, certain values have remained constant:

Continuous Learning: I believe in the power of lifelong learning and constantly seek opportunities to expand my knowledge and skills.

Empathy and Understanding: I strive to understand the perspectives of others and approach challenges with empathy and compassion.

Collaboration and Teamwork: I believe that the best solutions are achieved through collaboration and open communication.

Integrity and Ethics: I am committed to conducting myself with integrity and upholding ethical standards in all my endeavors.

Making a Difference: I am driven by a desire to make a positive impact on the world and contribute to the success of the organizations I work with.

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My Core Skills:

• Requirement Gathering & Analysis: Collaborate with stakeholders to gather, analyze, and prioritize business and technical requirements.

• Process Improvement: Evaluate and propose innovative solutions to enhance workflows, driving efficiency.

• Solution Design & Documentation: Translate business needs into technical specifications and documentation.

• Cross-Functional Collaboration: Liaise between stakeholders, developers, and QA to ensure project alignment.

• Testing & Validation: Facilitate UAT to validate solutions meet business needs.

• Project Coordination: Plan, monitor progress, and deliver timely updates to stakeholders.

• Solution Customization: Configure software solutions to meet client needs.

• Continuous Improvement: Establish feedback loops to inform product enhancements.

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How I Can Help You

You're looking for someone who can analyze data, optimize processes, and enhance efficiency.

I've done it before! Here's how I've done it and how I will help you:

     At Dunkin Donuts, I established a comprehensive training evaluation system, established training centers, and developed a training manual to improve employee development programs.

     As an Associate Product Manager at TD SYNNEX, I achieved significant revenue growth, managed IT product lines, expanded the team, and drove performance.

     At Barbeques Galore, I developed an Excel-VBA-based reporting tool that reduced manual effort by 80% and significantly reduced logistics costs through workflow optimization, analysis, and recommendations.

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With a proven track record of delivering impactful results, I am ready to bring my expertise to your organization and help drive your success.

My Skills and Approach

     Leveraging my diverse experiences, I excel in data analytics, dashboards, automation, communication, problem-solving, process optimization, team management, leadership, market analysis, and strategic planning. As a Business Analyst, I bring a data-driven mindset to identify trends, uncover insights, and inform strategic decisions.

     My approach integrates a deep understanding of both technical and human aspects, ensuring effective and sustainable solutions. I am adept at transforming complex data into actionable insights, optimizing processes to enhance efficiency, and facilitating collaboration across teams to drive organizational success.

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Let's connect!

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